TermsofService

Effective 31 August 2026. Version 3.0. These terms replace all earlier versions.

1. Agreement

These Terms of Service form a binding agreement between you and Xeontrix LLC trading as AIHire ("AIHire", "we", "us"). By creating an account, accessing the platform, or taking an interview or assessment through it, you accept them. If you accept on behalf of an organisation, you confirm you have authority to bind it, and "you" means that organisation.

2. Definitions

• Customer - an employer or organisation with an AIHire account.
• Candidate - a person who applies, is invited, or takes an interview or assessment.
• Customer Data - all data a Customer or its Candidates submit to, or that is generated for a Customer through, the platform.
• AI Output - any transcript, translation, score, grade, ranking, summary, report, question, job description or other content generated by the platform's automated systems.

3. The service

AIHire provides AI-assisted hiring software: job publication, candidate applications, automated assessments, AI-conducted interviews, session recording and analysis, reporting and related tooling. We may add, change or remove features. Where a change materially reduces core functionality you are paying for, we will give reasonable notice.

4. Your account and acceptable use

• Keep your credentials secure. You are responsible for everything done under your account, and you must tell us promptly at security@aihire.io if you suspect unauthorised access
• Do not use the platform to break the law, infringe rights, or harass anyone
• Do not upload malware, attempt to breach tenant isolation, probe or load-test the service without written permission, scrape it, or reverse engineer it except to the extent that restriction is unenforceable in your jurisdiction
• Do not resell, sublicense or white-label the service without a written agreement
• Do not use the platform to collect special category data, to ask candidates unlawful questions, or to make decisions on a basis prohibited by employment law
• Do not use AI Output to build a competing model or dataset

We may suspend an account immediately where there is a credible risk to the platform, to other customers, or of legal liability, and we will tell you why as soon as we reasonably can.

5. Artificial intelligence: what we do and do not promise

• You must not use AI Output as the sole basis for rejecting, ranking, shortlisting, or selecting any person. Meaningful human review is your responsibility on every decision that affects a candidate
• Scores, integrity summaries and proctoring signals are indicators, not findings of fact and not accusations of misconduct
• AI Output is not legal, employment, medical, financial or immigration advice
• Transcription and translation accuracy varies with audio quality, accent, dialect, speech difference and background noise. Proctoring signals can produce false positives, including for candidates with disabilities, assistive technology, caring responsibilities or poor connectivity. You must account for this and provide reasonable accommodations
• We do not warrant that any hire will be successful, that any candidate assessment is predictive of job performance, or that use of the platform will produce a lawful outcome in your jurisdiction
• Detail on the AI systems, their known limitations and the oversight expected of you is on the AI Disclosure page, which forms part of these terms

6. Your responsibilities as controller and deployer

For Candidate data you are the data controller and we are your processor, on the terms of our Data Processing Agreement, which is incorporated into these terms. Under the EU AI Act you are also the deployer of a high-risk AI system when you use this platform to evaluate people for employment. Accordingly, you are responsible for:

• Having a lawful basis for every use of the platform, and giving candidates the notices their law requires before they are assessed
• Assigning competent human oversight to AI Output, and ensuring reviewers have the authority and the time to override it
• Informing candidates that a high-risk AI system is used in the process, and handling their requests for explanation, human review and appeal
• Compliance with employment, equality and anti-discrimination law wherever you hire. This includes, without limitation, Title VII and the ADA and applicable EEOC guidance in the United States, New York City Local Law 144 and its bias-audit and notice requirements, the Illinois Artificial Intelligence Video Interview Act, the Colorado AI Act, the EU AI Act and the GDPR
• Carrying out any bias audit, data protection impact assessment or fundamental rights impact assessment your law requires. We will provide reasonable information to support one
• Configuring retention, recording and automatic thresholds appropriately for your jurisdiction, and reviewing the effect of any automatic threshold you enable
• The accuracy and lawfulness of everything you upload, including job descriptions, prompts, custom instructions and candidate lists

7. Credits, fees and billing

• Paid features consume credits. Prices, credit costs and included allowances are as shown in the product at the time of purchase
• Credits are consumed when the chargeable action occurs, including per-minute charges for live AI interview time. Consumption is metered server-side and that record is definitive
• Credits are prepaid, non-refundable and non-transferable except where a mandatory consumer or statutory right says otherwise. Unused credits expire on the terms shown at purchase
• We may change prices with thirty days' notice. Changes do not affect credits already bought
• Fees exclude taxes. You are responsible for applicable sales tax, VAT and withholding
• Unpaid amounts may lead to suspension after notice

8. Intellectual property

• We own the platform, its software, models configuration, prompts, and all rights in them. You get a limited, revocable, non-exclusive, non-transferable right to use it during your subscription
• You own your Customer Data. You grant us a licence to host, process, transmit, display and create derived output from it strictly to provide the service, to secure it, and to comply with law
• As between you and us, AI Output generated for you is yours to use for your own hiring, subject to these terms. We make no representation that AI Output is original, non-infringing, or capable of protection
• Feedback you send us may be used freely and without obligation

9. Disclaimer of warranties

No advice or information, oral or written, obtained from us or through the platform creates any warranty not expressly stated here. Some jurisdictions do not allow the exclusion of certain implied warranties, so parts of this section may not apply to you, and nothing here limits the statutory rights of a consumer that cannot be limited by contract.

10. Data loss, backups and your obligation to keep records

• We take reasonable measures to protect and back up the platform, but we do not warrant that any particular item of Customer Data will be preserved, recoverable, or restorable, and we offer no recovery time or recovery point objective unless one is stated in a separate signed agreement
• Customer Data may be lost, corrupted, made inaccessible or deleted through causes including hardware and network failure, software defect, third-party provider failure or outage, security incident, your own or your users' actions, deletion by you or by a member of your team, expiry of a retention period you configured, or account termination
• You must export and retain your own copies of applications, reports, recordings, transcripts and any other record you are required to keep or may later need, including for statutory record-keeping, audit or the defence of a legal claim. Export tools are provided in the product and through the ATS API
• Session media is captured and uploaded from the candidate's browser over the public internet. A recording can be incomplete or absent because of a device, browser, permission or connectivity failure on the candidate's side. We do not warrant that any given session will be successfully recorded, uploaded, transcribed or analysed
• Deletion is intended to be permanent. Once data is deleted, whether by you, by your retention settings, or on termination, we cannot recover it
• To the maximum extent permitted by law, we are not liable for any loss, corruption, deletion, inaccessibility or unrecoverability of Customer Data or AI Output, or for any consequence of it, including a hiring decision made or missed, a claim you cannot defend, or a record you cannot produce
• Where a mandatory law makes us liable for data loss despite the above, our liability is subject to the cap in section 11

11. Limitation of liability

12. Indemnity

You will defend, indemnify and hold harmless AIHire, its affiliates and their personnel from and against any third-party claim, and any resulting loss, liability, damage, penalty, cost and reasonable legal fee, arising out of or relating to: (a) your Customer Data, or the content of any job, prompt or instruction you supply; (b) your use of the platform or of AI Output, including any hiring, rejection or ranking decision; (c) your breach of these terms; (d) your breach of employment, equality, privacy, AI or data protection law; or (e) a claim by a candidate or employee relating to a decision you made. We will notify you of the claim, let you control the defence with counsel reasonable to us, and cooperate at your expense. You may not settle a claim in a way that imposes an obligation or admission on us without our written consent.

13. Term, suspension and termination

• These terms run while you have an account. You may close your account at any time
• We may suspend or terminate for material breach that is not cured within fifteen days of notice, for non-payment, for conduct that creates legal or security risk, or immediately where required by law
• On termination your licence ends. Export your data before you terminate. Customer Data is deleted on the schedule set out in the Data Retention Policy, after which it cannot be recovered
• Sections 5, 8, 9, 10, 11, 12, 14 and 15 survive termination

14. Force majeure

Neither party is liable for a failure or delay caused by an event beyond its reasonable control, including act of God, natural disaster, war, terrorism, civil unrest, epidemic, labour dispute, act of government, failure of the public internet, failure or outage of a third-party hosting, storage, model or communications provider, or a large-scale cyber attack. Payment obligations already accrued are not excused.

15. Governing law and disputes

These terms are governed by the laws of the State of Delaware, United States, without regard to its conflict of laws rules, and the state and federal courts located in Delaware have exclusive jurisdiction, save that either party may seek injunctive relief in any competent court to protect its intellectual property or confidential information. If you are a consumer resident in the European Economic Area or the United Kingdom, this section does not deprive you of the protection of the mandatory law of your country of residence, nor of the right to bring proceedings in the courts of that country. The parties will attempt to resolve any dispute in good faith for thirty days before commencing proceedings.

16. General

• Entire agreement. These terms, the Privacy Policy, the Data Processing Agreement, the AI Disclosure and the Data Retention Policy are the entire agreement and supersede all prior understandings
• Order of precedence. Where a signed order form or master agreement conflicts with these terms, the signed document prevails; otherwise these terms prevail over any purchase order or vendor form you issue
• Changes. We may update these terms. Material changes take effect thirty days after we post them or notify you, and continued use after that is acceptance. If you do not accept, stop using the platform and contact us about unused credits
• Assignment. You may not assign without our written consent. We may assign to an affiliate or a successor in a merger or acquisition
• Severability and waiver. If a provision is unenforceable it is modified to the minimum extent needed, or severed, and the rest survives. A failure to enforce is not a waiver
• No third-party beneficiaries, except that our affiliates and personnel may enforce sections 9 to 12
• Notices. To us at legal@aihire.io; to you at the email on your account

Questions about these terms: legal@aihire.io